Outsourcing customer service

Do you have a webshop and do you want to outsource customer service? Krijgsman offers a total package for webshops, from entry to shipping and from return processing to customer service. By outsourcing your customer service to us, we can speak to your customers professionally. With our software systems, we can quickly retrieve the status of each order and answer questions from your customers. Of course, we answer the phone with the name of your webshop. This makes it easier for the customer and comes across as more reliable and professional. Which steps we take depends on your wishes. It is our belief to do the possible and impossible to serve you.

Inbound customer service

As a fulfilment company, we can take care of the inbound customer service of your webshop. This means that we speak to calling or emailing customers who have questions about their order or products on the website. In most cases, we can easily answer the questions by requesting the relevant information in our system. Our software allows us to request product inventory, view the status of your customer's order, or change your customer's information. What we do or do not depend on the agreements we make with you. Do you prefer to be in control, and do you like to make decisions yourself? Then we redirect the customers with complex questions to your customer service. Do you have confidence in our decision-making, and do you want to save more time? Then we can even enter new orders or change existing orders, depending on the wishes of your customer.

Customer service for your webshop

As a webshop customer service you will get many questions that are easy to answer. If you leave the fulfilment to a specialized company like Krijgsman, you can save a lot of time by having such questions arranged by our inbound customer service. Most questions relate to the status of an order. Within a few seconds we can request the relevant information in our system and answer the question asked. Are questions too complex for our employees, or do you prefer to make decisive decisions yourself? Then we redirect the question to your customer service. Through our software system we inform you of the status of the ticket. This way you can help your customer directly with his or her question.

Curious about the possibilities? Contact us

Do you want to outsource your webshop customer service? Save time and ensure that your customers are professionally approached by our skilled employees. Since our family business was founded in 1983, reliability has always been of paramount importance to us. Outsourcing your customer service deserves a delicate approach, because we speak directly to your customers on behalf of your webshop. We understand that all too well. You can count on us. Do you have questions about outsourcing the customer service of your webshop? Contact us, we are happy to answer your questions during a personal introductory meeting.

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Frequently asked questions (FAQ)

Biedt Krijgsman ook email klantenservice aan?

Jazeker. Email klantenservice kunt ook aan ons overlaten. We zitten tenslotte boven op de orders van onze klanten, waardoor we snel kunnen schakelen en uitgebreide kennis hebben van de actuele status van orders. Het is voor ons geen probleem om vragen te beantwoorden per mail, aangezien de meeste mails gericht aan de klantenservice betrekking hebben op orders. Een snelle en goede klantenservice draagt bij aan een betere klanttevredenheid.

Valt telefonische klantenservice ook onder de werkzaamheden?

Naast email klantenservice kunnen wij ook de telefonische klantenservice van u overnemen. Wel zo makkelijk, want dankzij onze parate en actuele kennis van uw webshop, orders en voorraad kunnen wij direct inspelen op de vragen van uw klanten. Het is voor ons geen probleem om uw klanten telefonisch te woord te staan. Uiteraard maken wij met u duidelijke afspraken over wat wij wel en niet mogen beloven of garanderen aan de consumenten. Eventuele problemen kunnen zo snel verholpen worden en houden we uw klanten tevreden.

Wat zijn de voordelen van uitbesteden klantenservice webshop?

Afstand doen van de controle over de klantenservice kan bij sommige ondernemers zwaar wegen. Toch kan het u verschillende mooie voordelen opleveren. Door de klantenservice uit te besteden, neemt u een stap richting het professionaliseren van uw bedrijf. Hierdoor houdt u dagelijks meer tijd over om te besteden aan andere belangrijke werkzaamheden binnen uw organisatie zoals marketing, inkoop en sales. Daarnaast vervalt ook het emotionele aspect wat mogelijk invloed heeft op uw eigen objectiviteit. Het is immers niet de prettigste activiteit om klachten van klanten over uw favoriete product of dienst af te handelen. Door de klantenservice van uw webshop uit te besteden, kunt u zich focussen op wat voor u belangrijk is, zonder emotionele afleidingen te ervaren.